Insights
Plain English guides for the claims that keep you up at night
Practical, no jargon insights on stuck claims, psychological injury and return to work, written for the brokers and employers who have to manage them.
Education, not sales pitches, from specialists who manage these claims every day.
What you'll find here
Three areas we're asked about most
Our writing tracks the questions brokers and employers actually bring us. It falls into three clusters: the same claims that most often stall, escalate or defy a clean return to work.
Stuck claims
Why claims stall past six months, how to read the warning signs early, and what it takes to get a long tail file moving again.
Psychological & psychosocial injury
The claims that are hardest to manage well: psychological injury, psychosocial hazards, and the overlays that sit on top of a physical injury.
Return to work
Suitable duties, return to work plans and the coordination that turns a certificate of capacity into a durable outcome.
Latest
Recent guides
The newest insights across every cluster, most recent first.
What a return to work coordinator does (and when to outsource)
What a return to work coordinator does, when your business is legally required to have one, and when it makes sense to outsource the role to a specialist.
Read more
Psychological injury claims: what employers need to know
Psychological injury at work is the fastest growing, costliest claim type. What employers and brokers must know about causes, the law and early intervention.
Read more
Why your workers comp claim is taking so long
How long does WorkCover take to pay, and why do claims stall? A plain English guide to state scheme timeframes, warning signs, and how to unstick a claim.
Read moreFrequently asked questions
Who are these insights written for?
Primarily insurance brokers and employers who deal with workers' compensation claims and want plain English guidance rather than legal or scheme jargon. If you manage claims, sit across renewals, or coordinate return to work, these guides are written for you.
How often are new insights published?
We add guides as our specialists write them, focused on the questions we're asked most often. The three clusters grow steadily rather than to a fixed schedule.
Can I get advice on a specific claim?
Yes. These guides are general education, not advice on any one file. If you have a claim you'd like a specialist to look at, get in touch and we'll tell you plainly whether we can help and what happens next.
Have a claim you'd like a specialist to look at?
Reading only gets you so far. Tell us where a claim is stuck and we'll tell you plainly whether we can help, with no obligation. Or call 1300 477 662.