For insurance brokers
A specialist claims partner for insurance brokers
Hand us the complex and stuck workers' compensation claims. Your clients get better outcomes and fewer surprises at renewal, and you stay the trusted adviser.
Working with brokers across every Australian state scheme.
Why brokers work with us
The specialist you can hand a difficult claim to
As a workers compensation insurance broker, you are judged on the outcomes your clients experience, and a handful of complex claims can shape a whole account. When those files stall, it's your phone that rings and your renewal that gets harder.
Here is the economic case, kept plain. Hiring an internal claims manager is a fixed cost: salary, on-costs, training and cover when they are on leave, for a role most brokerages cannot keep fully busy. Handing your workers' comp claims load to IMA turns that fixed cost into a specialist service you use when you need it. You keep the client relationship and the advice. We take on the injury management and claims work that sits outside a broker's day to day.
Talk to us about a claim
What you get
What a claims partner does for your book
Practical benefits for the broker and the client. Not a pitch, just what changes when complex claims are managed properly.
A specialist to hand claims to
Refer the difficult files, the long tail, blown out and psychological claims, to a team that manages them for a living. Keep your own time on advice and renewals.
Better outcomes at renewal
Well managed claims cost less and close sooner. That shows up in your client's claims experience and, over time, in a healthier premium position.
Fewer renewal surprises
You see where each claim is heading before renewal, not after. No last minute shocks when the loss ratio lands on your desk.
Clear, plain English reporting
Status you can pass straight to your client: what has changed, what happens next, and who owns it, without translating claims jargon yourself.
You stay the trusted adviser
We work behind you, not around you. The relationship, the advice and the credit stay with the broker who made the introduction.
National, every state scheme
One partner across icare NSW, WorkSafe, WorkCover and every other Australian scheme, so multi-state clients get consistent handling.
Premium & renewal
Well managed claims are a renewal advantage
In every state scheme, a client's claims experience is a major input to what they pay. Claims that run long, escalate in cost, or never resolve quietly push premiums up, often long after the incident everyone has forgotten about.
Disciplined claims management works in your client's favour: faster resolution, lower average claim cost, and a claims history you can present rather than apologise for. We can't set premiums, and we won't pretend to. What we can do is manage the thing that drives them.
A calculator you can put in front of a client to show what a drifting claim costs at renewal: the Claim Cost Calculator.
How we handle stuck claims
How it works
A simple way to bring us in
From a first introduction to renewal ready reporting, the partnership is built to be low-effort for you.
Introduce
Send us the client or the specific claim you're concerned about. A short conversation is enough for us to say whether we can help.
Review
We look at the file, or the portfolio, and give you and your client a plain read on where things stand and what's driving cost.
Manage
We take on the day to day claims work, coordinating treaters, employer and scheme, and keep you informed at the level you want.
Report
You get renewal ready updates you can share with the client, so the story going into renewal is one you helped write.
Where we help most
The claims brokers hand us first
The files that move loss ratios. Cross-link these to your client when a claim starts to worry you.
Frequently asked questions
How does IMA work with insurance brokers?
You introduce a client or a specific claim, we manage the injury and claims work, and you stay the client's trusted adviser. We report in plain English so you can pass updates straight to your client. Nothing about the broker relationship changes.
Do you deal directly with our clients or through us?
Either way. We take your lead. Some brokers prefer we work directly with the employer day to day and report back. Others want everything routed through them. We set that up at the start and stick to it.
Will using IMA affect my client's premium?
We can't set premiums, but we can influence what drives them. Claims that close sooner and cost less improve a client's claims experience, which is a core input to premium at renewal. The effect builds over time rather than overnight.
Can you take on claims that are already stuck?
Yes. Stalled, long running and blown out claims are our core work. We review where a claim is, tell you plainly whether we can help, then build a plan to get it moving.
Which states and schemes do you cover?
We work nationally, across every Australian state and territory workers' compensation scheme, so brokers with multi-state clients get consistent handling from one team.
Is there a cost to refer a claim for review?
An initial conversation about whether we can help costs nothing and carries no obligation. We'll be straight with you about what we can and can't do before anyone commits.
Have a client with a claim that won't move?
Tell us where it's stuck. We'll tell you plainly whether we can help and what happens next, with no obligation. Or call 1300 477 662.