About us
A specialist injury management company built for the hard claims
Injury Management Australia manages workers' compensation claims for brokers and employers across the country, with a deliberate focus on complex, stuck and psychological files.
Working nationally, across every Australian state and territory scheme.
Who we are
One team for the claims general support can't move
Injury Management Australia is an injury management company in Australia built to do one thing well: manage the workers' compensation claims that have grown complicated, stalled, or carry a psychological overlay. These are the files that need a specialist to genuinely take ownership.
We also exist to fill a gap in the category. Very few people publish clear, honest content about how workers' compensation claims actually work, so brokers and employers are often left guessing. We would rather explain. That is why this site leads with education, not a pitch.
We work alongside brokers and employers rather than adding another layer between them and a result. You keep the relationship. We do the specialist work.
The delivery partnership
How the work is delivered
We coordinate the injury management piece early in a claim, then work alongside specialist partners for treatment and support. IMA leads and owns the claim. From there, the chain runs from IMA to vocational rehabilitation (VOC rehab, meaning return to work treatment and retraining) to psychosocial support. Our vocational rehabilitation and psychosocial delivery partner is Renee at Risewell, who handles return to work treatment and psychosocial support alongside our claims management.
Our focus
Specialists, not generalists
We deliberately concentrate on the claims that need the most experience to manage well, wherever in Australia they sit.
Complex and stuck claims
Long tail, blown out and stalled claims are our core work: the files that need a fresh review and a specialist to genuinely own them.
Psychological injury
The fastest growing and hardest claims to manage well. We handle psychological and psychosocial claims with real, considered expertise.
National coverage
One team across every Australian workers' compensation scheme, so brokers and employers deal with a single specialist wherever the claim sits.
How we work
A clear, considered way of managing every claim
Our approach is the same whether a claim is fresh or has run for years: understand it properly, then move it forward with everyone on the same plan.
Understand
We start by listening, to the broker, the employer and the file, so we understand the claim and the people behind it before we act.
Assess
A careful review of medical, capacity and history tells us plainly where a claim really is and what has kept it from progressing.
Coordinate
We bring treating teams, the employer and the scheme onto the same plan, with clear owners and timeframes everyone can see.
Report
You get straight, regular updates, with no jargon and no surprises, so brokers and employers always know where a claim stands.
Paul Cohalan
Principal Consultant
Our people
Meet Paul Cohalan, Principal Consultant
Paul leads Injury Management Australia, and the standard he sets runs through every claim the team manages.
He comes to injury management from the operator's side of the table, with real world experience across transport, mining and civil operations. He has seen what a workplace injury does from the employer's chair, so he knows the difference between a return to work plan that looks fine on paper and one that actually gets a worker back on site.
His approach is straightforward: understand the workplace first, read the whole file, and be genuinely available when a claim needs a decision.
- Real world experience across transport, mining and civil operations
- Specialist focus on complex, stuck and psychological claims
- Hands on claims management, not a call centre and a script
- Long term relationships, staying across claims as businesses grow and change
Coverage & accreditations
National reach, recognised standards
We work across every state and territory workers' compensation scheme: icare NSW, WorkSafe Victoria, WorkCover Queensland, ReturnToWorkSA, WorkCover WA, WorkSafe Tasmania, Comcare and the rest. A broker or employer with claims in more than one jurisdiction still deals with one specialist team.
Relevant accreditations, memberships and professional standards will be listed here, with logos, once confirmed.
What we do
Where we help
Our services all point at the same goal: getting difficult claims managed properly and moving toward a durable outcome.
Frequently asked questions
What kind of company is Injury Management Australia?
We are a specialist workers' compensation claims and injury management company in Australia. We manage claims for employers and brokers, with a focus on the complex, stuck and psychological files that need specialist attention.
Who do you work with?
Insurance brokers and employers are our primary audiences. Brokers hand us the difficult claims their clients are dealing with, and employers come to us directly when a claim needs specialist management.
Which states and schemes do you cover?
We work nationally, across every Australian state and territory workers' compensation scheme, so you deal with one specialist team wherever a claim sits.
Are your consultants qualified and accredited?
Yes. Our consultants hold relevant qualifications in occupational rehabilitation and injury management. Full details are set out on this page and updated as the team grows.
Want to know if we're the right fit?
Tell us about your claims or your clients' claims and we'll tell you plainly how we can help, with no obligation. Or call 1300 477 662.